Returns & Refunds

Because coffee is a perishable product, we're unable to accept returns on opened bags. However, if your order arrives damaged, incorrect, or you're unsatisfied with the quality, please reach out within 14 days of delivery and we'll make it right — whether that's a replacement bag or a full refund.

Unopened bags in their original, sealed packaging may be returned within 14 days of delivery for a full refund, excluding shipping costs.

Unused equipment and merchandise may be returned within 30 days of delivery in their original packaging for a full refund. If an item arrives faulty or damaged, contact us and we'll arrange a replacement or refund.

Email us at info@magicbeanscoffee.co.uk with your order number and a brief description of the issue. We aim to respond within 2-3 business days.

We're a small team and we genuinely want every cup to be great — don't hesitate to reach out if something isn't right.